Archive for the ‘Brand Experience’ Category

5-Hour Energy Commercials Make Me Sleepy

Wednesday, July 28th, 2010

The 5-Hour Energy commercials make me sleepy – not because they are boring, I actually think they are pretty good. They make me sleepy because while I am listening to Pandora at work, I hear the 5-Hour Energy commercial pop on in between songs and talk about how tired you are at 2:30, 3:30, and 4:30 if you are not drinking 5-Hour Energy! Well guess what, I am not drinking 5-Hour Energy, so hearing the commercials only remind me I am not drinking it and brainwash me into thinking I am the guy who is taping up the box (check the 9-second mark of the commercial below):

Maybe I should try it, but my energy level is just fine with a travel cup of coffee in the morning and a Coke Zero in the afternoon. It is fine that is, until I hear those 5-Hour Energy commercials!

So, how am I getting past that 2:30 feeling? No I haven’t bought 5-Hour Energy, I have stopped listening to Pandora, and suddenly stopped listening to Jack Johnson songs too.

chipotle wants your junk.

Friday, June 25th, 2010

To support their current campaign of “Food With Integrity” (based on its commitment to using premium-quality ingredients from sources that are more sustainable), Chipotle promises that there is no junk in their food. Now they’re asking for consumers help to get the junk out of school food, by getting rid of the junk in their email boxes.

In this ingenious social media/web campaign, Chipotle is asking it’s customers and Facebook fans to forward their junk emails to nojunk@chipotlejunk.com. For every 100,000 junk emails Chipotle receives, it will donate $10,000 to a nonprofit organization called The Lunch Box—which in turn, will provide healthier lunch recipes for 100,000 schools across the USA.

The campaign will run until August, or until they hit their max-out of 500,00 junk emails ($50,000 in donations to The Lunch Box).

So if you ever needed a good reason to clean out your inbox, here you go.

ChipotleJunk.com

Apple’s Advertising Advantage

Monday, May 10th, 2010

Like many people, I first heard about Apple’s new tablet from a friend.  Perhaps it was late January or early February when I joined a conversation about “the next big thing from Apple,” in which my buddy educated me about the iPad and all its cool features.  But how did he hear about the iPad when the first iPad commercial didn’t run until March 7th?

On January 27 Steve Jobs announced that their next big gadget was going to be the iPad.  Within one hour over 177,000 tweets (3,000 tweets a minute) were sent out on Twitter expressing people’s excitement for this new gizmo.  Later that night, every news station reiterated Jobs’ proclamation, adding fuel to the iPad fire.

Not unlike a virus, the buzz of this new Apple tablet quickly spread and within weeks, everyone in the world knew what the iPad was, what features it had, what it cost, when it would be released, etc.  Prior to March 7th, 61% of consumers were aware of the iPad and its features.  After the commercial aired, 78% of young consumers (18-34) were aware of the iPad.

The genius of Apple advertising isn’t in the commercials: it’s in the cult-like following they’ve created for themselves through the sale of high quality products.  Macoholics are so passionate about Apple that they do all the “advertising” themselves through excited gossip and geeky banter.  Apple relies on this word-of-mouth advertising to describe their product (as their TV ads convey very little information) while the commercials act merely as a reminder that you don’t have one yet!

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About Author: Kyle Macey is a junior at St. John Fisher College and a Research Intern at Dixon Schwabl.  “I love football (starting DT at Fisher), writing and making people laugh.  Working at Dixon Schwabl has been awesome: it suits me beautifully.  It’s the perfect balance of work and fun and when I start looking for a career, that’s going to be the first place I call.”

A Captivating Audience at 30,000 Feet

Wednesday, May 5th, 2010

Recently my husband and I vacationed to Mexico. Having not been on an airplane in more than a year, I was shocked at the amount of advertising all around me, sky high at 30,000 feet. On the news almost every day we’ve been hearing stories about airlines charging extra for baggage, merging airlines and new rules and regulations inconveniencing passengers – clearly the airline industry is hurting and they are looking for new sources of revenue. These days it is the norm for airlines to sell advertising space on the interior and exterior of the plane, installing ads in hard-to-miss places. I read that US Airways said that it can raise about $20 million annually from all of its in-flight advertising – wow!

On all four of our flights, I noticed there were ads on the tray tables, a totally new concept to me. I had heard that airlines were advertising on tray tables, but never before had I seen them in-flight. On flights longer than one hour, 9 out of 10 passengers use their tray tables for 15 minutes or longer and if you are my husband, the tray table is down for nearly the entire flight with the ads just staring him down. According to research by Triad Consulting Group, 92 percent of airline passengers were able to recall in-flight ads after their flight. Companies from Mercedes-Benz, Kenneth Cole, The History Channel to Verizon have recently utilized airline tray table advertising. After all, we are a captive audience, exposed to in-flight ads for hours at a time while up in the air.

(Courtesy of TheDailyAnchor.com)

(Courtesy Flickr.com/always-summer)

(Courtesy Flickr.com/Chris Cashdollar)

In-flight advertising is not new, however until now, passengers used to be able to easily turn their heads from the ad on the screen or quickly turn the page of their in-flight magazine if they wanted to avoid ads. These days, not only do airline carriers sell ad space on the interior and exterior of tray tables and seatbacks, but they have also turned the exterior of planes into flying billboards, overhead luggage compartments into oversized ads, sold ad space on napkins and during in-flight entertainment. I read that some airlines have even experimented with ads printed on the outside of the airsick bags. I would think that the airsick bag advertising wouldn’t be as effective as others. I can’t imagine getting sick on a plane and feeling well enough to read the ad on the side of the bag and then be able to recall what the ad was for! To me, advertising on airsick bags is like saying our product is only as good as what’s in this bag.

(Courtesy: ThePeopleBrand.com)

Ryanair, a European low-cost carrier, sells ad space on planes as a way to offer marketers an effective way to reach consumers who have cash to spend and who are increasingly difficult to influence via traditional media like television and newspapers. Ryanair is one of the airlines that sells the space on the overhead compartments.

(Courtesy of Eventective.com)

On our flights not only were there advertisements on our tray tables and on napkins, but the flight attendants were pitching their rewards program credit card to passengers. Over the static and fading in and out of the intercom, we had to listen to the attendants hard sell the airline program and credit card while the other attendants walked up and down the aisle handing out applications. The only way I could avoid the sales pitch was by closing my eyes and turning my MP3 player on with the volume high.

When I fly I like to use the opportunity to relax and unwind – it is the only time travelling when I don’t have to answer my cell phone, check emails, talk to anyone or really do anything. The last thing I want to see are advertisements shouting in my face. What I will tell you however, is that I would rather see the airlines make up lost revenue by selling advertising anywhere in-flight than increasing already expensive airfare.

Social Media Meets Real Life

Thursday, April 29th, 2010

Okay, let me set this up for you. I used to be mayor of Dixon Schwabl. Then a terrible thing happened: my smart phone broke and I was thrown back into way-back-ness of 2008 to the days of a cell being capable of internet but not “smart.” Lack of “smart” casued me to be thrown out of my Mayor-ship by Will.

He may have been excited.

He may have been gloating a little.

See, then Ian had to work over the weekend and the extra time at the office gave him an advantage. He’s now our reigning mayor.

He didn’t tell Will until Monday.

It got a little tense in the interactive suite.

But that’s okay, now I have a BlackBerry and I’m on a quest to get my seat back.

If you’re not sure what the heck I’m talking about, I encourage you to try out the latest in social media channels – FourSquare. Using your smart phone and the lovely powers of GPS you can use your FourSquare app to “check in” to places that FourSquare tells you are near by. By entering venues into the system, users have built quite an extensive database of “places to be” and after checking in you can “shout out” your location to your FourSquare friends, Facebook friends, and Twitter followers so everyone knows where you are. (Or you can not, your choice.)

So what does this mean beyond creating yet ANOTHER online distraction to our everyday? Well, there’s a list of venues that are playing the brand-loyalty game by offering “Mayor Specials.” There are swarms and festivities, bridging the real-life/cyber-life gap. (See Gram, I do actually go to see my friends in person.) There are business encouraging friendly competition between their regulars to make mayor a bigger deal than buying the place.

As the App movement of this decade increases the integration of our online self with our actual self, I’m sure there will be more Foursquare and things like it. New games, new forms of socializing, and new opportunities for marketers to leverage the fun of the medium to sell product. It’s up to us to take the tools the geeks give us and think “what can we do with this for the benefit of our clients and how can we increase the brand experience for their consumers?”

Brand experience is so fascinating. If you would have asked me 3 years ago if I’d be battling a coworker for a seat at Mayor of Dixon Schwabl, I would have looked at you funny. Now all I can think about is, “What if we offered this to mayors of *** client?” or “What if we gave this to every person who checks in 10 times at ***?” or “What if a consumer checked in at *** and were greeted by the special ***?”

New technology and new tools – so exciting! And when you check in to Dixon Schwabl say hi to our current mayor and take a twirl down the slide to say that you did.

“You Get What You Pay For” Or Do You?

Friday, March 19th, 2010

We’ve all heard the saying “you get what you pay for.” Often times its true, higher quality products usually cost more, but sometimes it isn’t. Pricing can be a difficult decision to make when launching a new product. People often judge products based on price, without really knowing too much about that product. Researchers and scientists from the California Institute of Technology and Stanford University discovered some pretty interesting results from a study they conducted in 2008.

The study had twenty volunteers taste five wine samples which they were told were identified only by their different retail prices: $5, $10, $35, $45 and $90 each. While the volunteers tasted the wines and evaluated them, scientists scanned their brains using functional magnetic resonance imaging (f MRI).

The volunteers in the study consistently said that they like the taste of the $90 bottle of wine better than the $5 bottle, and the $45 bottle better than the $35 bottle. The funny thing is that they had actually only sampled three wines. For example, wine #2 was labeled as a $90 bottle and also as a $10 bottle. When they thought they were drinking a $90 bottle of wine, they loved it. When they thought it was a $10 bottle, it wasn’t as good. They also conducted a follow up experiment where the participants tasted five different wines but without any price information. This time they rated the cheapest wine as the best tasting.

Now, this isn’t the first time people have discovered that price can have an effect on consumers’ perception of products, but what is so interesting is that they found that changes in the price of a bottle of wine not only influenced how good the participants thought it tasted, but also increased the activity of a brain region that is involved in our experience of pleasure. According to Antonio Rangel, an associate professor of economics at Caltech who was involved with the study, “prices, by themselves, affect activity in an area of the brain that is thought to encode the experienced pleasantness of an experience.”

It is unclear whether or not people actually physically experienced more pleasure from the higher priced bottle of wine, but they certainly thought they did. The study shows that prices directly affect consumer experience, even in pleasure centers of the brain. Not only is this good news for marketers, but also for consumers! Just think, next time you have a dinner party, just stick a $90 price tag on that $10 bottle of wine you bought and everyone will love it!

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About Author: Dave O’Neill is a senior at St. John Fisher College and a Research Intern at Dixon Schwabl. “I love hockey, lacrosse (it’s my senior season at SJFC), hunting and fishing. I can’t imagine there is a better place to work than Dixon Schwabl and I absolutely love being a part of such a great company.”

I want my MTV

Wednesday, February 24th, 2010

Music Television, that is. Not the unpalatable programming that’s taken over the once-revolutionary video channel like a cancer and rendered it virtually unrecognizable to Generation X. But I guess it’s a pipe dream of mine now that the network has officially dropped “Music Television” from the logo.

the new MTV logo and the original 1981 design

Seriously, people. “Jersey Shore” is more riveting than watching artists’ visual interpretations of songs, good and bad? Sure, there’s You Tube for all that now, but it lacks the personalization that Martha Quinn and the other veejays possessed. Yes, I may be living in the past, but it rocked the Casbah.

So what exactly does the “M” represent now? Mystery meat, school cafeteria style. Hand me a barf bag, like totally.

Read about the MTV logo story here. And let’s keep hope alive that maybe someday music videos will find their way back into pop culture.

Take Me Out to the Backyard

Friday, February 19th, 2010

I recently heard a story on National Public Radio about a new partnership between Scott’s Miracle-Gro and Major League Baseball. Scott’s will soon be offering the same grass seed used on America’s favorite baseball fields to anyone who wants a piece of their favorite field at home. This raised a few questions for me.

The first question reveals my sentimental side – why isn’t the grass on major league ball fields the same as the grass found everywhere else? For me, baseball conjures up images of rag-tag teams in makeshift uniforms gathering in an unused lot or a rural field for a game and it seems like a far cry from history to have developed specialty grass for a sport with such humble beginnings.

Here’s my second question – who is buying this grass seed? While it’s not a priority for me personally, I can understand wanting a perfect lawn. Considering that the quality of the turf has a lot (if not everything) to do with the dedication of the people who maintain it, does it make sense to pay a premium for fancy branded grass seed if you’re still going to have to battle dandelions, moles, and all those other lawn-ruining nuisances? Will paying that premium make you more dedicated to maintaining your patch of green?

Then there’s the issue of practicality. Let’s say you’re a Boston native and you’ve grown up going to Fenway park. You have many great memories of afternoons spent watching games unfold over the perfect Fenway turf. Now let’s say that your job requires you to leave Massachusetts – you’ve been relocated to Tempe, Arizona.  How can you take your beloved ball field with you? It might be tempting to buy that premium Fenway grass seed, but the reality is, you’ll never succeed in recreating that space in such a vastly different climate.

So what about you? Are you dedicated enough to your lawn and your sport to give up a few extra bucks and commit yourself to a summer of ongoing maintenance to have your own piece of perfect Major League-branded turf? Or would you rather spend your summer going to ball games or putting an impromptu neighborhood game together in whatever free yard you can find? Personally, I’d rather be running the bases and kicking up dust in an empty lot, like our grandparents did before we had to buy back even our most innocent of pastimes

Natural Creativity

Monday, January 18th, 2010

It’s been a common belief in advertising that if you really want to grab an audience’s attention, a baby or puppy works like magic. That may very well be true, but there’s another approach that always catches my eye—I’ll call it “human-nature.”

When I was a kid leafing through my mom’s issues of Vogue, I remember seeing a remarkable series of watch ads that featured hands painted as exotic animals—a swan, zebra, flamingo, giraffe—wearing the status timepieces. While I don’t recall the brand (I think it was Omega), I’ve never forgotten the amazing artistry that showcased the products. I recently learned it was the work of Italian painter Guido Daniele.

In trying to find examples of the “vintage” watch ads, I came across a link that featured more recent campaigns (notably for AT&T in 2008 and 2009) using Daniele’s creations. I think it’s safe to say that no baby or puppy could have quite the same effect.

Another great example of humans as nature is this Toyota Prius TV commercial.

I think it’s brilliant. And it’s not just because I’m totally enthralled with my daughter’s class plays of Mother Goose rhymes and tales of the seasons. This concept took the ordinary car commercial template and made it truly unique and memorable.

Heck, even less elaborate applications, like this Jimmy Dean breakfast sandwich spot

make me stop and watch. It’s the natural creativity that gets me.

Taco Bell, a new way to lose weight?

Friday, January 15th, 2010

It’s that time of the year again-the time where everyone is making the famous “New Year’s resolution.” Many will notice that their gym is currently swamped with people they have never seen before. As we all know the most common New Year’s resolution is to “start going to the gym and lose weight.” But this year there is no reason to make that New Year’s resolution that we all know wont stick for more than a few weeks. Why waste your time going to the gym when the fast food restaurant Taco Bell has came out with the new “drive-thru diet”!

Just like the subway guy who lost all of his weight by just eating foot-longs, Taco Bell has their very own spokeswoman, Christine Dougherty. Christine said, “this is not a weight-loss program” (although it’s called the drive-thru DIET), but “it gives you variety.” So for those who don’t want to cut out their daily dose of fast foods, they can choose from a whopping seven different healthy choices. I use the word healthy with extreme caution.

But what is the real truth behind all of this? While I will give the credit to Christine that she does look skinny, Christine’s story tells us that she reduced her fat intake by 500 calories per day to a total of 1,250 calories and made “other sensible choices.” But what are these “other sensible choices?” Exercise? Other diets? Dieting supplements? And the most misleading part about this fast food diet is we are never told how many times a day or week Christine feasted at Taco Bell. But apparently she lost a total of 54 pounds in two years!

I am finding it hard to grasp that this diet is even worthy of Taco Bell’s time and money to advertise. According to dietary guidelines, the recommended amount of sodium for a typical adult is about 2,300 milligrams per day. One of the seven choices on Taco Bell’s diet menu is a Fresco Burrito Supreme with your choice of either chicken or steak. It might only have 340 calories, but when you look into the nutritional facts it has 1,410 milligrams of sodium – almost half your intake of salt for the day in ONE burrito!

Before After

With the little information Taco Bell is giving out to the public about how the diet works and how much Christine ate, can America believe that this will work? As Christine says, “These results aren’t typical, but for me they were fantastic!”

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About Author: Erica Siciliano is a 2009/2010 Winter Public Relations Intern at Dixon Schwabl. I currently am a sophomore at Slippery Rock University in Pennsylvania. I’m originally from Victor, NY. While at school I enjoy being the Vice President of our chapter’s PRSSA and being a fitness instructor!